Clarity IVR (Intelligent Voice Recognition) is a Level 1 PCI-DSS Compliant v3.2.1 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.
Features
- Secure telephone payment platform for call centres
- Customers enter card holder data via telephone keypads
- DTMF tones are suppressed and cannot be heard by staff
- Live payment progress view for staff using a web screen
- Tokenisation (only take card details once)
- Recurring payments (create recurring Payment Plans)
- Promise to Pay (take payment information, but defer payment)
- Real-time reporting
- Level 1 PCI-DSS Compliant v3.2.1
- Integrates with numerous payment platforms and CRM systems
Benefits
- Improves security by eliminating staff exposure to cardholder data
- Facilitates PCI compliance for merchants taking telephone payments
- Payments can be processed at any time, 365 days/year
- Maintain a continuous conversation with customers when taking card details
- Staff can support nervous customers throughout the telephone payment process
- Removes the need to pause call-recordings
- 100% hosted solution, meaning no on-site installation
- Concurrent licence model supports cost-effective multiple agent logins
- Integration with major payment service providers and CRM systems
- Competitive call and transaction rates
